You have questions for us? In the FAQs you will find the answers to all your questions about everything that has to do with Backyard Design.
Everything about the BYD-ID Tool
Tutorial – How to apply your graphics
Tutorial – How to use the configurator
My start number is not displayed correctly, what to do?
In order to get the most out of our configurator, we recommend opening our website and the configurator with the browsers: Google Chrome, Mozilla Firefox or Safari. With Internet Explorer and Microsoft Edge, the fonts can not be displayed correctly. However, we will later properly represent the fonts after order completion in the personal design, regardless of the browser used.
My uploaded logos are not displayed correctly.
If your uploaded logo is displayed too small or with a white rectangle, that often does not look good in the configurator. Since we send you a proof copy for each order, we will also revise and adapt your uploaded logos.
Why do I have to choose my plastic parts?
So we can take the right template for the installed plastic parts. Please note that the configurator can not display the selected plastic parts.
General questions about orders
Is an express delivery possible?
We as active racers know that sometimes you can forget something and on race day you do not want to go without a bib number decoration. For a surcharge, we offer an express delivery, but the customer should contact us in advance by phone or e-mail to find an express solution.
Can you apply my graphics for me?
We offer a covering service for bike designs and helmets. However, we can stick the bike designs only in conjunction with a plastic kit purchased from us. You can send us your helmets and have them glued on us. For a complete bike design we charge € 99.90 and for a helmet wrap € 74.90.
I would like to cancel my order, is that possible?
Yes Basically, that’s not a problem. However, we need you, as can be read in our terms and conditions, started drafts with 50 € processing fee. If you have not received a draft yet you can cancel the order free of charge.
Which vinyl do you use?
We work closely with one of the biggest vinyl manufacturers for motocross decors in the US and have developed a pretty thick and durable foil. Thanks to the built-in air duct technology in the film, it can easily be glued on without forming bubbles.
My graphics dissolves after a short time, what to do?
First of all stay calm 🙂 We at Backyard Design are all active motocross riders and test our products 2-3 times a week ourselves. We know that there are often problems with the new Husqvarna and KTM models in the knee area can, because the film is extremely hot and thus soft. Should you have problems with this, just call us or write an e-mail and we will find a solution together.
Can I order individual parts?
Yes this is not a problem. Single part reorders cost per part 24.90 € (without special colors).
Do you also offer discounts to retailers?
Look under the menu item #BYDTeam. There you will find under “Graduation Download” our discount graduation for dealers and teams. You are welcome to fill in the contact form or just call us.
How do I join the BYD team?
Under the menu item #BYDTeam you can fill out our contact form and we will contact you.